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2. Are you manufacturer ?
Yes, we are Procolored Manufacturer, our factory has two floors production work shops, three production line, and four mainly oversea warehouse in US/UK/ES/RU to produce and our promote our printer.
3. What is your warranty?
All uv printer , dtf printer and dtg printer are guaranteed for 3 years starting from the date of shipment, but the parts passed by the ink ( including print head , ink pump , cartridges , ink motor etc ) are NOT included in this clause.
4. How can I adjust the print height ?
Procolored UV/DTG Flatbed printer coming with infrared sensor, so the printer can detect the height of printing objects automatically.
5. Where can I buy the spare parts and inks?
We provide spare parts and inks, you can buy from directly or through other suppliers in your local market.
6. What about daily maintenance of the printer?
About maintenance, we suggest to power on the printer once a day.If you don't use the printer more than 3 days, please clean the print head with cleaning liquid and put it in the protective cartridges which are specially used to protect print head.
7. Does the printer support white and color print at the same time?
Yes, our printers are support white and color print in one piece.
8. How to install software after I received the machine ?
There is a software usage for your reference and please close antivirus software before installation. Or please contact us and our after-sales engineer will help with this.
9. What should I do when I don’t really know how to setting the printer parameters?
Please contact us for technical help and do not artificial modification.We always provide on-line technology support if there still have any issues.
Procolored are an exceptional team.
The mechanics, salesman and customer service their products are high quality.
I am very happy and grateful because they have been patient with me and and take me step by step in this learning process to give the best maintenance.
Thank you very much procolored.
Great tech support, thanks!