Custom link 1：David-#3027afterservice

• Usually it takes 7 to 14 business days to arrive.
• Our default shipment method is DHL Express
• If you purchase ink, powder and other consumables together with the machine, the machine will be transported separately from the liquid and powder according to the transportation policy, so the delivery time is not exactly the same.
  

• FREE Shipping on all items for most countries.
  
• Some remote countries and regions such as Africa and Latin America need to make up part of the freight. The specific standard is subject to the shipping fee displayed at checkout.
  

• Import tax and VAT are not included in the price. If wanna ship from local warehouse directly, please contact with our After-service Dep. Thanks!
  
• We’ll prepare the documents to assist on the custom clearance. More questions, please contact our sales.
  

• Preassembled: your printer's stand, printheads, and ink system are all assembled here by our technicians and then repackaged for freight shipment.
• The machine is first packaged with transparent plastic film. Then put it into a wooden box and fill the gap with foam to better protect the machine.
  

1.What’s your technical support?
We provide after-sales service throughout the day, online technical guidance on working days, 3 years warranty. If you have any difficulties after receiving the goods, you can contact our customer service, and we will connect you with professional technical personnel.

2. Are you manufacturer ?
Yes, we are Procolored Manufacturer, our factory has two floors production work shops, three production line, and four mainly oversea warehouse in US/UK/ES/RU to produce and our promote our printer.

3. What is your warranty?
All uv printer , dtf printer and dtg printer are guaranteed for 3 years starting from the date of shipment, but the parts passed by the ink ( including print head , ink pump , cartridges , ink motor etc ) are NOT included in this clause.

4. How can I adjust the print height ?
Procolored UV/DTG Flatbed printer coming with infrared sensor, so the printer can detect the height of printing objects automatically.

5. Where can I buy the spare parts and inks?
We provide spare parts and inks, you can buy from directly or through other suppliers in your local market.

6. What about daily maintenance of the printer?
About maintenance, we suggest to power on the printer once a day.If you don't use the printer more than 3 days, please clean the print head with cleaning liquid and put it in the protective cartridges which are specially used to protect print head.
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7. Does the printer support white and color print at the same time?
Yes, our printers are support white and color print in one piece.

8. How to install software after I received the machine ?
There is a software usage for your reference and please close antivirus software before installation. Or please contact us and our after-sales engineer will help with this.

9. What should I do when I don’t really know how to setting the printer parameters?
Please contact us for technical help and do not artificial modification.We always provide on-line technology support if there still have any issues.