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What’s In The Box
2. Are you manufacturer ?
Yes, we are Procolored Manufacturer, our factory has two floors production work shops, three production line, and four mainly oversea warehouse in US/UK/ES/RU to produce and our promote our printer.
3. What is your warranty?
All uv printer , dtf printer and dtg printer are guaranteed for 3 years starting from the date of shipment, but the parts passed by the ink ( including print head , ink pump , cartridges , ink motor etc ) are NOT included in this clause.
4. How can I adjust the print height ?
Procolored UV/DTG Flatbed printer coming with infrared sensor, so the printer can detect the height of printing objects automatically.
5. Where can I buy the spare parts and inks?
We provide spare parts and inks, you can buy from directly or through other suppliers in your local market.
6. What about daily maintenance of the printer?
About maintenance, we suggest to power on the printer once a day.If you don't use the printer more than 3 days, please clean the print head with cleaning liquid and put it in the protective cartridges which are specially used to protect print head.
7. Does the printer support white and color print at the same time?
Yes, our printers are support white and color print in one piece.
8. How to install software after I received the machine ?
There is a software usage for your reference and please close antivirus software before installation. Or please contact us and our after-sales engineer will help with this.
9. What should I do when I don’t really know how to setting the printer parameters?
Please contact us for technical help and do not artificial modification.We always provide on-line technology support if there still have any issues.
I've been trying to reach you guys in regards to my printer head malfunctioning and I still haven't got a response..
I haven’t been able to see how anything works because I never received the ink for my printer.
I love my DTF L805 making my shirt design business process much easier!
After struggling with sublimation hacks for cotton and dark fabrics we took the plunge on an a4 DTF printer. Procolored shipped so fast - I had it delivered in less than a week - and if you follow the instructions provided and do your homework this is a stellar product. Within 1 hour I had my first print out and watched with excitement as if came out of the paper feed
Hello, this is my first time using a DTF machine. The machine only took a week to come. I live in the U.S. When I got the machine, I had problems setting up. I reached out to support and they helped set up everything. They fixed my connection issue between the printer and computer, they also assisted me when printing the photos in high quality and how to use the oven. I am very satisfied. The response time is quick, not once did I have to wait 24 hours. My photos came out beautiful. Thank you so much Procolored, I really appreciate you helping me! Big thank you to Jack and Gloria