TECHNICAL SUPPORT

Procolored official maintenance and repair guides. These are the same steps our support team walks customers through, covering routine upkeep, printhead care, and the fixes that prevent most service tickets before they happen.

DTF printer:

DTF printheads and waste ink systems take the most daily wear, since white ink needs regular circulation to avoid clogging. The videos below cover the maintenance steps that prevent the most common support requests.

1.Daily maintenance

Checking ink levels and running a nozzle check takes under 5 minutes but catches white ink settling before it clogs the printhead.

 

2.Replace the printhead

Most printhead failures on DTF machines trace back to white ink buildup rather than a defective unit — this video shows how to confirm it's actually time to replace before you do.

3.Replace the Waste Ink Pump

A weak or noisy waste ink pump is usually the first sign it needs replacing, well before ink starts backing up into the machine.

4.Protect printhead with a moisture device

If the printer will sit idle for more than a few days — over a holiday or between craft fair events — this keeps the printhead from drying out in storage.

UV DTF printer:

UV DTF ink behaves differently from DTF white ink, so daily care — especially around the printhead — follows a slightly different routine. Start here before applying standard DTF maintenance steps to a UV DTF machine.

Daily maintenance

UV DTF ink cures differently from standard DTF white ink, so the daily circulation routine is shorter but more time-sensitive — skip a day and residue builds up faster than on a standard DTF machine.

UV printer:

UV printers skip the heat press step, so daily upkeep centers on the printhead and curing assembly instead. This section covers routine care and printhead replacement for Procolored UV models.

1.Daily maintenance

With no heat press step, UV printer upkeep is mostly about the printhead and curing lamp staying clean — this covers the daily checklist that keeps both running properly.

2.Replace the printhead

UV printhead replacement involves the curing unit alignment as well, not just the print carriage — this walks through both steps together.

DTG:

DTG printers circulate white ink continuously to keep it from settling, which makes daily maintenance more critical than on other printer types. This video walks through the basic routine that keeps print quality consistent.

Daily maintenance

DTG white ink circulates constantly to avoid settling, so daily maintenance here isn't optional the way it can be on other printer types — missing a day risks a full printhead clog.