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|Print Head Model||R1390||L1800||DX5(R2000)|
|Ink Supply||CMYKWW(6 Color)||CMYKWW(6 Color)||CMYKWWWW(8 Color)|
|Printing Speed||About 5-8 minutes||About 4-6 minutes||About 2-4 minutes|
What’s In The Box
2. Are you manufacturer ?
Yes, we are Procolored Manufacturer, our factory has two floors production work shops, three production line, and four mainly oversea warehouse in US/UK/ES/RU to produce and our promote our printer.
3. What is your warranty?
All uv printer , dtf printer and dtg printer are guaranteed for 3 years starting from the date of shipment, but the parts passed by the ink ( including print head , ink pump , cartridges , ink motor etc ) are NOT included in this clause.
4. How can I adjust the print height ?
Procolored UV/DTG Flatbed printer coming with infrared sensor, so the printer can detect the height of printing objects automatically.
5. Where can I buy the spare parts and inks?
We provide spare parts and inks, you can buy from directly or through other suppliers in your local market.
6. What about daily maintenance of the printer?
About maintenance, we suggest to power on the printer once a day.If you don't use the printer more than 3 days, please clean the print head with cleaning liquid and put it in the protective cartridges which are specially used to protect print head.
7. Does the printer support white and color print at the same time?
Yes, our printers are support white and color print in one piece.
8. How to install software after I received the machine ?
There is a software usage method for your reference, the installation method can be reviewed in the user manual. Or please contact us, our after-sales engineers will help to solve the problem.
9. What should I do when I don’t really know how to setting the printer parameters?
Please contact us for technical help and do not artificial modification.We always provide on-line technology support if there still have any issues.
I was so scared to order this printer, but it came in so quick (about 4-7 days). I would suggest being home when it says it's going to be delivered because the poor lady that delivered it was struggling and couldn't get it out of the van as it's probably 100 pounds. Also, the ink comes in separately, so don't freak out! Order some powder though as it does not come with it! It was kinda confusing putting it together and installing the software, but they have instructions on their website and videos that go with it for every step, so it made it pretty simple. So far, I love this printer, we will see how the prints hold up on the shirts! I would for sure recommend this product!
Received my printer and got it installed and will kot work. I have attempted to contact customer service by email and chat with no response. Unable to find a phone number to call.
We bought this printer, but everytime we try to use it out says "paper jam". Even if there is no paper in the printer. Am not having any luck getting help from customer service. Can anyone help??
Sorry for not solving your problem in time, we have arranged after-sales staff to contact you, please check your email inbox. Since we cannot check your order details, please provide your order record when you reply to our after-sales staff.
Once again, we apologize for not dealing with your problem in a timely manner.
I've had the printer and oven for just over a year, it's absolutely amazing quality.
The customer service team is always on hand to help.
Would highly recommend to anyone thinking of getting in to DTF printing
Excellent customer service. Had trouble getting started but the customer service team was quick to respond to my questions and get me on the right track.